COVID-19 PROTOCOL

safe vacation

Horizonte quality accommodation in Crete, following the instructions of the Hellenic Ministry of Tourism, is implementing a new health protocol, in order to provide safe vacation to the visitors. The Protocol includes the development of an Action Plan and the development of a Suspected Case Management Plan. The Action Plan complies with the recommendations of the National Public Health Organization and will be revised according to the developments. The measures described in the Action Plan and the Suspected Case Management Plan are meant to protect our staff and guests and to outline the necessary measures to prevent and protect against COVID-19 disease.

Hygiene rules
HORIZONTE quality accommodation in Crete takes the necessary hygiene measures, keeps a distance of at least 1.5 meters from the customers and adheres to the following hygiene rules: informs visitors about the accommodation policy and the measures taken to deal with any incidents, provides useful information about health providers, public and private hospitals, COVID-19 reference hospitals and pharmacies in area. provides Personal Protective Equipment. Provision of special equipment (medical kit) in the event of a COVID-19 case, such as gloves and disposable masks, antiseptics, cleaning wipes, long-sleeved robe, thermometer. Provision of hand sanitizer. Regular disinfection of the accomodation surfaces. Implementation of electronic check in / check out procedures to reduce waiting time. Accommodation expenses are paid electronically and bills, invoices and receipts are sent by email. Disinfection of key cards. Extention of check-in and check-out period between stays. Check-out until 11:00 a.m. and check- in from 15:00 pm. During the time between each check-in and check-out between different guests the room is cleaned, thoroughly disinfected and adequate natural ventilation of the space follows. Non-residents are forbidden from entering the rooms. Frequent hand washing with soap and water for at least 40 seconds, before and after contact, before eating, before and after work breaks, after a visit to the toilet and careful hand drying with disposable paper towels and disposal in bins. Covering nose and mouth during coughing or sneezing with a tissue or the inner part of the elbow. Disposal of paper towels or other personal hygiene items used to disinfect work surfaces in a closed bin. Avoiding shaking hands and close physical contact, keeping a distance of at least two meters from colleagues, guests or third parties in all workplaces, hotel rooms and rest areas. Avoiding touching the front of the mask or face shield. Avoiding touching of face with hands. Housekeeping
Housekeeping services will not be provided during a guest’s stay unless is requested by the guest during the pre-registration process or check in. If these services be requested, guests are informed that they must leave the room before the housekeeping staff can enter in order to avoid overcrowding. The housekeeping staff uses simple masks, gloves and disposable waterproof robes. Once the Personal Protective Equipment has been removed and disposed in a closed bin, hands are thoroughly washed with soap and water. All hard surfaces are cleaned and disinfected with disposable cloths / fabrics or cleaning paper and sponges with detachable heads. Discarded equipment is treated as a contagious contaminant and discarded in special bags. 0.1% sodium hypochlorite is used after cleaning with a neutral detergent. For surfaces that are likely to be damaged by the use of sodium hypochlorite, we use ethanol at a concentration of 70% after cleaning with a neutral detergent. Thorough cleaning and good room ventilation is applied during the period between stays. The proper operation of dishwashers and washing machines in terms of the temperature used and the dosage of detergents is regularly monitored. When using disinfectants, the space is well ventilated. Splashing and spraying during cleaning and disinfection is avoided. Decorative objects have been removed. Commonly used multi-purpose items such as menus, magazines etc. have been removed. A special disposable cover is placed on the TV and air conditioner remote controls after disinfection. Fabric surfaces are cleaned with a steam device (temperature> 70.). Doors and windows are opened daily for natural ventilation of spaces. Hand sanitizers have been placed in all rooms. Accommodation File and Event Book
For purposes of public health protection, we keep a record of staff members and all guests staying at the accomodation (name, nationality, date of arrival and departure, contact details such as address, telephone, e-mail), so that it is possible to track all the people who came in close contact with an identified COVID-19 case. All General Data Protection Regulation (GDPR) are adhered to and all guests and staff are informed that records are kept for the protection of public health. The records and updates an Event log book COVID-19. Act in a suspected COVID-19 case
Staff have been informed and trained on specific cleaning instructions in the event of a suspected COVID-19 case. Specifically: A doctor can visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed in a medical clinic in Chania at a charge of the visitor. The guest will be asked to remain in the room with the door closed, until the lab results are returned. Is immediately given a simple surgical mask and tissues. If a companion wishes to stay close, a simple surgical mask is provided to them and a recommendation is made to wash hands meticulously after each contact and not to touch their face. It is forbidden for staff members to enter the room and only one member of the staff deals with the guest’s requests. Used personal protective equipment is discarded in a closed rubbish bin. After the disposal of the protective equipment, hands are meticulously washed. in the event of a confirmed COVID-19 case: All surfaces and objects that may have been contaminated are washed and disinfected according to the above instructions. Housekeeping staff uses a simple surgical mask, gloves and a disposable waterproof robe. Touching of the face with hands is avoided. After the protective equipment has been removed, it is properly disposed of and hands are thoroughly washed with soap and water. Discreet monitoring of guest symptoms. Guest will remove to a special Covid-19 hotel and receive all neseccary care. Hellenic Ministries of Tourism and Health take all measures so as to be as safe as possible. Safe vacation – A responsible act from Horizonte quality accommodation in Crete